Laptop Technical Help

[Prudie]

I'm concerned that my laptop is about develop a major functional fault, wondering if anyone can suggest what's going wrong.

It's only about 8 months old but in the last week or so almost daily for a minute or two the entire screen jiggles & judders noticeably from left to right, everything including the taskbar at the bottom. The movement I'd say is about 3mm shift back and forth horizontally, repeatedly & fast. 

Grateful for any ideas, I don't even know what the correct description of the fault would be.

[ToraToraTora]

also try the slave screen then you'll know, these things are nearly always hardware.

[Old_Geezer]

My guess would be a poor connection somewhere. Advice already given seems sound.

[Prudie]

Just started doing it for the first time today. Yes it still jiggles when task manager is open. Followed the advice about Drivers in Togo's link but the 'roll back driver' option is greyed out so can't do thatas a potential solution.

[barry1010]

Can you update driver?

[Prudie]

I can select that yes - update driver - but rather than updating I just get the message that the best driver is already installed.

[Togo]

You have obviousley followed the guide posted Prudie and although it offers no roll back option, is there an update driver option if you right click "Display Adapters"? If so opt for that. I am still suspicious of the app you installed mind. 

[Togo]

Ah crossed posts. 

[Togo]

Can we ask Prudie does the jitters start when you have lots of tabs open or when you are, for example streaming something? 

[Prudie]

I'm not streaming and have 7 tabs open. It has stopped for now so today it's done it once for about 5 minutes but I've had my laptop open and awake pretty much all day. It's just started again as I type this.

[Buenchico]

Uninstall the video driver.

Shut down your laptop by long-pressing the power button.

Restart you laptop.

Windows will automatically reinstall the driver, hopefully then eradicating any faults with it.

[Prudie]

Double checking - really uninstall? the thing I'm looking at is Intel(R)Iris(R)Xe graphics - is that the right one?

Funnily enough the app i installed and then removed a couple of weeks ago was a gaming graphics app. Maybe coincidental.

[Buenchico]

^^^ If that's what you see under 'Display adapters' in Device Manager, it's the right one.

However, as it's an Intel driver, it might be best to look for the associated app.  See here:
https://www.digitaltrends.com/computing/how-to-reset-graphics-drivers-windows-11/

(Scroll down to the bit about AMD, Nvidia, or Intel graphics cards)

I was very hesitant on the first occasion that I uninstalled a Windows driver (so that it could subsequently be automatically reinstalled) but I've since done it plenty of times without any problems at all