The K M Links Game - October 2024 Week 4
Quizzes & Puzzles2 mins ago
My bank is refusing to refund scammed monies from my account stating that they refunded previous instances of claims I made. I cannot prove I was not negligent with my card or card details but they are refusing to refund latest scammed amount of around £70 which is a huge amount to a pensioner. Any help more than gratefully received, I feel I'm being penalised for something I didn't do.
No best answer has yet been selected by carolminniemouse. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.Yeah we have been scammed - it is obvious the Bank will limit its own liability by saying it is the punter's fault
It strikes me from your script you have not even begun the complaints process of the Bank ( phone calls dont really count)
Oce they turn down your final appeal internally then you can complain to the Ombudsman
so the advice is.....
follow the banks complaints process
( change your cards and PIN number and be more careful in future)
The pensioner I am assisting DID IT ! he passed on the one time pass code for what turned out to be a £70 charge. Both the bank and the phone have a record of this. Very difficult to say that he cant remember the transaction.
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