Damaged luggage

[BenDToy]

Does anyone have specific knowledge about this? I know that airlines claim that their liability is restricted to a specific amount. Does that mean that it is "illegal" for them to offer more, or is it just protection for them? Is there any point in pursuing them for a higher amount than international convention allows? Any help would be much appreciated.

[paulz]

BenDToy - try this click

[BenDToy]

paulz - many thanks for that. Everything I needed to know, but didn't want to. The new regs came in on 28 June, the flight was on 19 June. Ho hum!

[andy hughes]

My wife's suitcase was damaged on a domestic flight - Manchester-Gatwick, the airline took the detils at the airport, and a new replacement case arrived a week or so later.

[BenDToy]

andy - thanks for that but it isn't as simple as that. The suitcase and contents were damaged, and the value far exceeds the maximum liability specified by the Warsaw Convention. The convention was actually superceded 9 days after the event and the airline are still using the limits specified by it.

[andy hughes]

I see your problem Ben - maybe if you advised the airline - politely of course - that it isn't worth the bad will / publicity that would be generated if you took your circumstances to the media? It's worth a try - polite but firm is the tone to take in your letter. Good luck.