the csa are useless, my fiance's x applied to csa in november, she rang them in may asking what was happening and they said they hadnt received any forms from my fiance, so my fiance called them the same day and asked them the same thing and they said they'd received the forms and were dealing with it, my fiance's x got so fed up with waiting they went back to their normal agreement as she realised she werent going to get any more money out of him than she already did anyway