no dial tone

[jay139]

hi there if you have a problem with your phone line would this affect your broadband ? At the moment i can not make calls as my phone is silent, have contacted bt but no reply as yet. any ideas, dont want to waste money on new phone if it is the line thanks

[koster]

Plug your phone DIRECTLY into the main BT socket in the house, excluding any answerphones, faxes, extension cables etc.

If there is no dial tone then your phone line is not working, so call BT.

[Coldicote]

I also had phone line problems. First time I could connect to broadband, but there was no dial tone for narrowband or phone calls and second time everything went dead. Both happened after after heavy rain.

Start by looking in the Phone Book for advice (and perhaps diagrams) on checks to make at home. Then, if need be, go to BT's main website http://www.bt.com/ and in the search box type 'report a fault'.

It is important to do all possible checks at home before asking for an engineer to call, or you could be faced with a hefty bill if it turns out to be something you could have discovered and dealt with yourself.