Cable Internet Connection

[koster]

My cable Internet connection (Virgin Media) stopped working.

I solved the problem by switching off the cable modem for 2 minutes.

I would like to understand why this happens. Is there anything I can do to prevent it, or is this outside my control?

[Ethel]

I have to do it two or three times a year, and if you telephone Virgin because you are having problems that is the first thing they suggest.

I don't know what causes the problem, but turning it off and back on after a few minutes resets the connection and refreshes the IP address.

There is nothing you can do to prevent it - just look at it as a mild irritation rather than a problem.