Problems with Virgin

[4GS]

Hi guys,
the disconnected me last week and can't re-connect properly until Thursday afternoon,
I'll explain later.
4getmenot, I'll reply to your email later
TTFN

[bigmamma]

Hi john hun , I missed you on here and was wondering where you were , is it a fault of VM ? What a long time to be disconnected ! :-) xxx

[unrulyjulie]

blimey John, i just glanced at the title of the question and saw it as "problem with a virgin"
This isnt nearly as interesting as i first thought! :-)
Hope you are well!

[4GS]

Now that's another story julie lol

When we moved, we asked Virgin Media to disconnect the old address, and set up the same package at this new address,
"ok" said VM, "nae problems Mr 4GS it shall be done"
They said they had closed the old account for the old house and opened a new one for this house, that's what they said, however, in reality they kept the old account open and continued to take payments from both accounts.
This has been going on since we moved in July, on Monday, they tried to take a payment which we cancelled, they disconnected us but after a phone call from Mrs 4GS who was at work, (they disconnected the phone, telly and broadband) they re-connected the phone and telly, they couldn't get our broadband back as the engineer used the wrong cable and they cant get a new one till Thursday PM.
At least they are not charging us for this month's line rental but talk about inconvenience

[bigmamma]

Omg , wish I could say that I don't know how VM could make such an error but sadly I can't .....did you guess I am with them too ? :-) xxx

[Psychick]

lol julie, Im glad Im not the only one that read the subject title like that!
Hi 4gs, are they compensating you for the incovinience and charging for both accounts? Ive heard a lot about Virgin, all bad!