Faulty Sat. Nav.

[10ClarionSt]

My daughter bought a Navman from the Littlewoods catalogue, cash. After four weeks, the connector fell out of the socket. My daughter phoned Littlewoods, and they said she had to send it back to Navman, as that was part of the deal between them. I said that Littlewoods should replace it with a new one. They wouldn't do that so she had to send it back for repair. What a cheek. If Littlewoods sell faulty goods, they should replace them, just like everyone else, then THEY get it repaired. But if they did that, they would have to declare that they were selling repaired units. And they don't want to do that do that do they? So you are inconvenienced and have paid full whack for a repaired unit. How are they able to get away with this? Is it because people don't push them enough?

[LoftyLottie]

The contract was between your daughter and Littlewoods. Yes, you are right. They get away with it it because people don't push them enough. Unfortunately, this happens all the time with loads of companies. In fact at least one major electrical retailer has a system that if you phone their call centre with a problem about a machine you are transferred to the manufacturer directly without even talking to an adviser.

The trouble is we accept this. A lot of people don't even know their rights.

[pug100]

HI,
What you need to say to Littlewoods is according to the Sale of Goods act I am returning this item as it is not fit for purpose or satifactory quality ( it broke in a month ). Return it to them as your contract is with the seller not the manufacturer. A lot of useful info is on the BBC's web site here.

http://www.bbc.co.uk/consumer/guides_to/law_go ods.shtml

[LoftyLottie]

Difficult to drop it off when it's a gigantic fridge freezer gravitate!!

[gina32]

i remember ages a go having trouble with littlewoods i bought a pair of shoes from them and within a few days they fell apart i sent them back and they said it was wear and tear and not their fault and then sent them back to me this carried on over several weeks, i sent them back to them and they would send them back to me and we both kept to the same reason and in the end they accepted responsibility, took ages tho, but as everyone has said it is up to them to supply ou not the makers. dont give in to them these big firms think they can walk all over you

[gina32]

i know when i answered the post and read it back i thought that sounds good! although no pun was intended lol

[LoftyLottie]

I was talking generally gravitate. It was a poor attempt at being flippant!!! However, in my own recent experience with a large electrical company, it was a giant fridge freezer that gave me all the grief and I would have gladly dropped it on their doorstep, but the nearest branch is 20 miles away and I would have had a struggle to get it in me little car!!!