ChatterBank3 mins ago
Thomson Digi box
5 Answers
Not sure if I am in the right section but -----
I bought the above from shopping channel Ideal World in Dec 07, it took me a long time to figure out how to work it but eventually I did.
Now it wont change channels unless I swich off from the wall, pull out plugs and reconnect,I do this mayeb 5 to 6 times a day ! it also wont switch on from the remote it has to be done by hand from the box and yesterday it did not record [ for thr first time] the series I am watching.
I have a reciept from Ideal World but the 30 day money back is over, there is no warranty in the box, where do I write/ contact to get a replacement, surely its under warranty for 12 months ?
help appreciated as what to do next. or where to post this question ?
Dee
I bought the above from shopping channel Ideal World in Dec 07, it took me a long time to figure out how to work it but eventually I did.
Now it wont change channels unless I swich off from the wall, pull out plugs and reconnect,I do this mayeb 5 to 6 times a day ! it also wont switch on from the remote it has to be done by hand from the box and yesterday it did not record [ for thr first time] the series I am watching.
I have a reciept from Ideal World but the 30 day money back is over, there is no warranty in the box, where do I write/ contact to get a replacement, surely its under warranty for 12 months ?
help appreciated as what to do next. or where to post this question ?
Dee
Answers
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Hi,
If you want to persevere with the box a link to Digital Spy forums is below, have a browse to see if anyone else is having the same problem as you. This covers the dti6300 model.
If you want to reject the unit then as it is only just 2 months old you can sent it back to where you bought it as faulty ( sale of goods act covers you here ) . I'd contact them first to see exactly what the procedure is (if its a mail order place) and wether they'll replace it or fix it.
http://www.digitalspy.co.uk/forums/forumdispla y.php?f=123
If you want to persevere with the box a link to Digital Spy forums is below, have a browse to see if anyone else is having the same problem as you. This covers the dti6300 model.
If you want to reject the unit then as it is only just 2 months old you can sent it back to where you bought it as faulty ( sale of goods act covers you here ) . I'd contact them first to see exactly what the procedure is (if its a mail order place) and wether they'll replace it or fix it.
http://www.digitalspy.co.uk/forums/forumdispla y.php?f=123
The retailer (in this case Ideal Shopping Direct) is responsible for remedying any problem that occurs due to an 'inherent fault' (i.e. poor quality components or poor manufacturing standards) for 6 years after purchase.
During the first 6 months there's an automatic assumption (unless there's clear evidence to the contrary) that any malfunction is due to an inherent fault. Thereafter it's up to the purchaser to show, based upon the balance of probabilities, that the most likely cause of the malfunction is an inherent fault.
The retailer is obliged to either repair or replace the faulty item. The purchaser can indicate which of these options he'd prefer but the retailer can substitute the alternative option if the first option is uneconomic. (The purchaser has no right to a refund after he's initially 'accepted' the goods. Since your digibox worked OK when you first got it, you've legally 'accepted' it).
Contact details for Ideal Shopping Direct (who trade as Ideal World) can be found here:
http://www.idealshoppingdirect.tv/contactusF.a sp
Chris
During the first 6 months there's an automatic assumption (unless there's clear evidence to the contrary) that any malfunction is due to an inherent fault. Thereafter it's up to the purchaser to show, based upon the balance of probabilities, that the most likely cause of the malfunction is an inherent fault.
The retailer is obliged to either repair or replace the faulty item. The purchaser can indicate which of these options he'd prefer but the retailer can substitute the alternative option if the first option is uneconomic. (The purchaser has no right to a refund after he's initially 'accepted' the goods. Since your digibox worked OK when you first got it, you've legally 'accepted' it).
Contact details for Ideal Shopping Direct (who trade as Ideal World) can be found here:
http://www.idealshoppingdirect.tv/contactusF.a sp
Chris
beatle 3- where did you buy yours from ?
I have just e-mailed Ideal World and hope they can replace for me, its annoying as I am in the middleof the Sopranos which I used tp prerecord on the series link, but I have prerecorded kids programmes and Neighbours on mine so I know that it isnt brand new, I dont have kids and I hate Neighbours, will let you know how I get on if you like ?Dee
I have just e-mailed Ideal World and hope they can replace for me, its annoying as I am in the middleof the Sopranos which I used tp prerecord on the series link, but I have prerecorded kids programmes and Neighbours on mine so I know that it isnt brand new, I dont have kids and I hate Neighbours, will let you know how I get on if you like ?Dee
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