is it one with false coal pieces?if so take them out -and if they sit on sand take that out also-then put the end of your hoover hose over the gas jet for a minute and your problem with the fire going out should be solved-mine was -good luck
Why not offer a practical solution? The corgi website won't offer any solutions other than to spend a fortune on a gas engineer. The question originally was enquiring as to what the fault was. Not how it could be fixed.