TalkTalk

[dabees]

I'm currently having problems with my TalkTalk Broadband, this is the first time in 8 months. I'm reasonably tech savvy, so i'm pretty sure the problem is on their end. I phoned their help line and answered all the usual questions, Name, address, postcode etc....Then she asked me to provide my bank details, i refused (the DD is paid from my girlfriends account, so i wouldn't disclose her details) She then said she couldn't proceed with my enquiry unless i did, i told her she had all the confirmation she needed. To which she hung up on me, has anyone else had this problem and is any other TalkTalk users having problems?

[weeal]

having HUGE problems with the Carphone Warehouse and I think its the same mob of cowboys

[dabees]

The thing is Weeal, this is the first problem i've ever had with them, if it's just an outage i'd be fine. But why should i have to give my girlfriends bank account details out, just to find out if they are having a problem?

Their customer service dept stinks..........I'm getting very peed off at their treatment.

[weeal]

me too, and it sounds awful for you
I can see the point in them asking the NAME of the bank just as a security measure, but never any more info than that, you were right to refuse

[{Dakota}]

One of my friends works in customer services in a similar organisation and I remember her telling me that customers banking details are not available for the staff there to have a look at.

That sounds dodgy that you were asked that, I would have refused to hand out that details too.

Hi BTW :)

[dabees]

Hi Hun. :-)

I'm trying to get through as i type, i'm so glad myself and my next door neighbour have each others WEP keys for such an eventuality.

[{Dakota}]

LOL, that's a good idea. It took *months* for BT to get their finger out and get my broadband sorted when I moved into this house. There was broadband connected but it wasn't letting me connect, I pondered whether it was cheeky to go and ask my neighbour to divulge their info so I could get online in the meantime......I didn't have the bottle in the end and remained internetless for most of the Summer!

How's things with you anyway?

[Compostella]

I can get online okay but am struggliing to get my emails over the last couple of days.

I can't get them thro Outlok or on the webmail page

Anyone else?

[Ian1]

Never, ever go with TalkTalk.

I had problems so I finished with them. I decided to go back to BT.

Trouble was TalkTalk wouldn't release my telephone number to BT so BT had to have give me a new phone number.

Imagine all the mither that caused advising people, even down to ordering a new name tag for the dog.

I wouldn't touch TalkTalk with a bargepole - a bunch of amateurs.