Jobs & Education1 min ago
downloader-UA.H virus
5 Answers
a friend of mine has had a virus on his computer for a week now which has given him endless pop ups, including porn. He discovered last night that this was on his computer, downloader-UA.H He's hoping that this is the one that is causing all the problems, he has good internet security on his computer but scans failed to pick this one up. http://us.mcafee.com/virusInfo/default.asp?id= description&virus_k=144503
Does anyone know how he can get rid of it. Which removal tool would be the best for the job. What should he do for the best. Any help would be much appreciated please, he can't use his computer because the pop ups are so bad. TIA x
Does anyone know how he can get rid of it. Which removal tool would be the best for the job. What should he do for the best. Any help would be much appreciated please, he can't use his computer because the pop ups are so bad. TIA x
Answers
Best Answer
No best answer has yet been selected by unrulyjulie. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.Tell him to install and run A2 Free - it is the third one in thils list:
http://www.emsisoft.com/en/software/download/
And AdAware (also free)
http://www.filehippo.com/download_ad-aware/
After installing he needs to reboot in safe mode, turn system restore off, run the new programs (and any others he has whilst he is at it) and finally empty the virus vaults and recycle bin.
Now he should restart in normal mode and turn on system restore.
http://www.emsisoft.com/en/software/download/
And AdAware (also free)
http://www.filehippo.com/download_ad-aware/
After installing he needs to reboot in safe mode, turn system restore off, run the new programs (and any others he has whilst he is at it) and finally empty the virus vaults and recycle bin.
Now he should restart in normal mode and turn on system restore.
I'm sure the original answer will pop up, but I'll try again.
Download and install these two free programs:
http://tinyurl.com/2btm5 (the THIRD one in the list)
http://tinyurl.com/77qfc
Turn off system restore.
Reboot pc in safe mode
Run the two applications (and any other antispyware, antitrojan software you may have)
Empty the virus vaults and recycle bin
Restart in normal mode
Turn on system restore.
Download and install these two free programs:
http://tinyurl.com/2btm5 (the THIRD one in the list)
http://tinyurl.com/77qfc
Turn off system restore.
Reboot pc in safe mode
Run the two applications (and any other antispyware, antitrojan software you may have)
Empty the virus vaults and recycle bin
Restart in normal mode
Turn on system restore.