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Thanks for replies. The boiler is one that fires up when he wants hot water. It has two positions on it - a 'winter' and a 'summer' - neither seem to make his water any colder.
When you said , buildersmate, that the cold water feed could be too low, does that mean he should turn up the water pressure himself? Or does it mean that a gas fitter needs to do something to the boiler?
i'm with you, cleversod, on your reply - I can see it costing him a damn sight more than �49 if British Gas come to it !