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hello! thanks for the advice. unfortunately i can only go to things on my tool bar bit (near the time) and they disappear now and then (like my e-mail, i was in middle of trying to save my address book and e-mails onto cd when it disappeared! I cleaned up by saying ok when PC asked me to do a disk clean up as it had run out of space and i got one of those blue screen errors! got on ie through messenger, which sitll works. if i go to start it goes bonkers! think i will have to restore or something, but i am unable to save my things. i even tried safe mode, but that crashed! my pc has been playing up recently anyway!