Question Author
Sorry - to clarify my last para. I assume that they will patch repair the ceiling and that they will pay to have it re-papered, or can they get out of that as well?
The walls had been papered and recently we had emulsioned the wallpaper to "freshen" it up. Some of that paper has come away - can they get away with making us accept a repair to that as well, or do we have any rights?
Sorry to sound a bit stupid, but having never claimed before, I am surprised at how agressive they are.
Thanks