Black soot on the TUBE!!!

[admarlow]

the other day while I was on the tube in London i was sprayed with black soot from the overhead airvents, does anyone know what caused thism, and how do I go about getting london underground to pay for the suit they ruined?

[undercovers]

https://www.tfl.gov.uk/tube/contacts/form.asp

online complaint form - though I wouldn't hold your breath waiting for the cheque, happens quite a lot (i lost a very nice burger and chips that way a while ago)

[Gilli]

When I used to use the tube I regularly found horrid black smudges and smears on my clothes, not to mention the phenomenon of the black cotton wool when you cleanse your face afterwards !

Think that unless a bagload of the stuff was deposited all over you, which is clearly unacceptable, black grime is an "occupational" hazard of London Underground. Pity the poor mice who live down there and are perpetually dark grey ...

[admarlow]

no loads of the stuff was flowing out of the air vents!!!!

[undercovers]

yeah it is a proper shower sometimes - usually when some scally bangs on the side of the vent as someone walks under it... seen it happen a few times, really disgusting - still don't think tube will do anything about it, why should they, they neither need or want your repeat custom and wouldn't care less about poor customer service reports - millions of people will continue using the underground regardless. Your not going to take them to the small claims court and I shouldn't think they'd ccare if you did, so just accept it as one more of those annoying things about london and forget about it. (i just moved out of london for a life by the coast and am loving it)

[apex204]

undercovers, I bet you're one of those people who gets a bad meal in a restaurant and when the waiter asks how it is, you don't complain!

[undercovers]

bit random there apex - but just in case your are confused, i did provide the link to complain about the issue (and that would be a good thing to do because nothing will change unless you mention it) but having been a user of the london underground for the last decade I would be absolutley amazed if they compensated admarlow in anyway or even offered an apology - in my experience customer service is not on the companies mind in the slightest because they really don't need to be nice, polite or act in anyway like a "service" organisation because it won't affect the money or useage in the slightest (i suggest this is the only reason other companies try to look after their customers). sorry if I was ranting a bit in my last post - undercovers