email problem

[collywobs]

hi there I have both a vista laptop and a vista desktop .I successfully set my outlook email to download from my sky account on the desktop .then attempted to do the same on the laptop
DAMN !!! it will not work even though i stood the laptop next to the desktop to make sure that i copied it exactly but to no avail
i just get this message
" Account: 'sky', Server: 'pop.tools.sky.com', Protocol: POP3, Server Response: '-ERR not supported 7pf15178981eyg.3', Port: 995, Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC18"

any idea why
thanks in anticipation xx Linds

[ChuckFickens]

Can't give too much detail as you've not said what version of outlook. but basically goto the account settings in outlook and remove the tick from the setting that says "this server requires a secure connection (SSL)"

[collywobs]

hello there thank you for trying to help,I checked on my outlook and its 6.0.600016386
I tried your suggestion and from my lappy and can send a mail but cant receive one any ideas ?

[ChuckFickens]

there should be two settings for ""this server requires a secure connection (SSL)"

One for the outgoing server (SMTP) and one for the incoming server (POP3) you need to make sure you have taken the tick out for the incoming (POP3) server.

[collywobs]

well what can I say

ITS WORKING (does somersaults around the room )
thank you soooooooo much xx Linds

* is making a note of all setting in case anything needs setting like this again
just on a point of interest why are different setting needed on laptop where as they work on the desktop any ideas xxx BIG hugs for all your help