DD - Electric

[tamborine]

Electric says I have credit of £1,232 and they will reduce my charges accordingly. I have Direct debits so they've been helping themselves from my bank account.

What should I do; just accept it or kick up a fuss & ask for the excess back with interest ?

[ladybird49]

Tell them to send you a cheque

[smart1]

It's your money - what do you think you should do?

[brenda]

DDs are set up with your agreement so they are not exactly helping themselves.
just inform them that you want a cheque for the over payments.

[carlton23]

DD`s are to save you having to pay too much when the big winter bills come in, so it`s like a bank account, they are looking after your money, not spending it. Just ask them for a nominal cheque..

[Wak]

I have just written for D/D money to be repaid pronto and have quoted from the following site, a sentence which reminds them that it is their responsibility by law to look after the interests (not the monetary kind!) of the customer and to adjust the D/D payments to be reasonably accurate.

http://www.moneysavin...-energy-direct-debits

[woofgang]

we have had cheques back from energy companies in the past when the credit has been not as big as that. i don't think that you can ask for interest as you (they will claim) could have monitored your own credit and energy use and got them to reduce the DD accordingly

[regulo]

Also, having built up such a large amount of credit, don't you think you should reduce your DD payments. As has been said here, it's your money, take control of it. Every time my supplier has recalculated my monthly DD, they have tried to increase it excessively. A quick call to tell them how much I think I should pay, and they've always agreed with no arguments. You can always settle any underpayment on a one off basis, as and when required. I am with Scottish and Southern Electric, so can't speak for any other suppliers policy on DD's.