elderly relatives in nursing home advice please

[hannah40]

i have an 85yrold aunt and uncle who is 90 with alzheimers in a nursing home .they are not happy there and my mum who is 80 isnt happy with her brothers care but they are unable to go else where due to mobility problems.my aunt has said to my mum they cant watch tv in there room as it has broken and she is waiting for a repair man this was 4 weeks ago ,last night my mum spoke to them and asked if they were watching tv and they said its not working ,so i phoned the home and spoke to deputy and she said there tv has only been broken 3 days not 3 weeks so i dont know who is right here we live 100 miles away so cant visit often and they have no other relatives i would like to pack them up and move them locally to us but we cant last time i visted we wernt offered a drink and my uncles feet were swollen and when i mentioned this i was told your aunt looks after him and if she is concerned she will call a doctor.i thought well hello my aunt pays you over £1.000 per week to stay here out of there own money.they were very unpleasant to me.is there any one i could talk to.any advice please.

[pizza]

Firstly I am a carer in a nursing home and have been there for nearly 15 yrs and am shocked to hear the nursing homes response regarding your uncles feet being swollen and that your aunt looks after him !! that is disgusting, as a nursing home it is their responsibility to look after your aunt and uncle.
As you are so far away you are you need to make enquiries about a social worker acting on your relatives behalf and li8asing with you.
If you feel your relatives needs aren't being met at the home speak to the manager expressing your concerns in a calm way,and if you aren't satisfied and things dont get resolved quickly regarding the t.v take it to the care standard commission.
Regarding the provision of drinks for you as visitors, if you are there when drinks are given out it should be common courtesy for staff to ask you.
Good relationships with family is so important to the well being of anyone in care.
Hope this situation gets resolved soon and and your aunt and uncle get the care they deserve and this settles you and your mum.
I am so passionate about care for the elderly that I am giving you my email so if I can be of further help you can contact me and I really would like to hear that things get sorted x
[email protected]
Your aunt and uncle are lucky having someone like you to look out for them,some elderly people have no one.