Estimated Electricty bill

[Morrisonker]

As predicted, my estimated reading for my electric bill was about �50 out and I'm required to pay it by next week. I want to give them the actual reading so I don't have to pay the full amount but I'm only getting a recorded message on the phone, no matter what time I call. Is there anyway of speaking to a real person or is it just a case of waiting? I'm with Scottish Hydro by the way.

[CheekyChops]

Write a letter of complaint about the c**p service you get when trying to ring them.

I did, I tried to phone British Gas 4 times, never actually got to speak to anyone but ran up my phone bill due to being on hold for a total of 3 1/2 hours. They phoned me back pretty soon after receiving my letter (which was actually typed whilst on hold to them)!

[Buenchico]

The Scootish Hydro site says, in relation to estimated bills "If there is a big difference we will amend it for you". That quote is from this page:
http://www.hydro.co.uk/Home/CustomerServices/EstimatedMe terReadings.aspx

Use the 'click here' link, on that page, for instructions on how to submit your correct meter reading.

Chris

[Loosehead]

On the back of the bill is a "reading" section. Fill it in and send it back, they will send a new bill.

[Buenchico]

Just to correct what mdoo98 says: You're NOT paying to phone Scottish Hydro with your correct meter reading. It's a freephone number with an easy-to-use fully automated service. It's a perfect example of excellent, efficient customer service so stop knocking them!

Chris

[Morrisonker]

thannks guys, I finally got through the other day and they're sending me another updated bill. The phone line was free though, thank goodness!