0800 Numbers...The Law

[trt]

Any time you call an 0800 number (for a credit card, banking, charter communications, health and other insurance, computer help desk, etc.) and you find that you're talking to a foreign customer service representative (perhaps in India, Pakistan, Ireland, etc.) without a good grasp of English, please consider doing the following:

After you connect and you realize that the customer service representative is not from the United Kingdom – you can always ask if you are not sure – please, very politely (this is not about trashing other cultures) say, "I'd like to speak to a customer service representative in the United Kingdom."

The rep might suggest talking to his/her manager, but, again, politely say, "Thank you, but I'd like to speak to a customer service representative in the United Kingdom."
YOU WILL BE IMMEDIATELY CONNECTED TO A REP IN THE UK. That's the rule and that’s the LAW.

And it’ll take less than a minute to have your call re-directed to the United Kingdom.
Imagine what would happen if every United Kingdom citizen insisted on talking to only UK phone reps from this day on.

Imagine how that would ultimately impact the number of UK jobs that would need to be created ASAP...

If I tell 10 people to consider this – and then they tell 10 another people to consider doing this – think what can happen!

If you agree, please tell all the people you know…and the message will spread.




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[DTCwordfan]

lol - Is this spamming us, trt?

[sunny-dave]

It's not true - it's not 'the law' - this is an internet hoax of fairly long standing ...

[sunny-dave]

link to hoax-slayer

http://www.hoax-slaye...nfer-uk-rep-law.shtml

[daffy654]

http://www.hoax-slaye...nfer-uk-rep-law.shtml

Unfortunately this is not actually true.

[bednobs]

how can it be the law - what if they don't have uk call centres?

[missprim]

I tried this Mr T and it doesn't happen. I was told they can't transfer the call and I could try re dialling but I would only get another call centre and it could be anywhere in the world.

[trt]

Sorry should have checked first, (as I go to the corner of the room with my head down) :-(

[sunny-dave]

Don't fret - it's one of those things that OUGHT to be true :+)

[craft1948]

Who to understand best...................Mumbai or Glasgow hmm.

[Hopkirk]

Good point Craft, even an Iphone struggles with Glaswegian

http://thedailyedge.t...-siri-263946-Oct2011/

[maggiebee]

Aaww definitely Glesga hen - sorry Craft