Are halifax just a rubbish bank?

[piggynose]

I´ve been with them 35 years, but when it comes to getting an Online account, seemingly impossible. I originally thought it was my fault, now i know it isnt, when i try to sign in, my password+ or username isnt recognised!!! I´m now on my 5th new password!! and yet another phonecall which is a joke in itself, because the requested numbers to press eg press 1, 2, 3 or 4 dont work properly.
should i change bank?

[ladybirder]

They are not all rubbish samblain. I have internet accounts with both First Direct and Nationwide and they are absolutely fine and I would unreservedly recommend them to anyone.

[piggynose]

factor30, i´m so self conscious now, that its impossible to key in the wrong data.

[factor-fiction]

Hi piggynose. There seems to be a real problem in your case but just in case it may be worth getting someone you trust to have a go next time. I see this problem regularly- staff and students swear blind that their new passwords don't work and so eventually I type it for them and it suddenly works

[piggynose]

factor30, i´ve just been looking at the halifax website, one excuse they give is that i might be trying to sign in during maintenance checks, so the site might be down. will take your advice, i´ll ask her indoors to sign in for me later

cheers

[piggynose]

2sp, you cant even sign in with halifax until you´ve made a phonecall, answered the security questions, then they have to reset your new password, so in that case i shouldn´t in theory have any problems, i´ve even tried the old password.

[factor-fiction]

If you haven't done it already, it might be worth clearing your cache completely on your browser, including deleting all saved passwords, before you try next time.

[grasscarp]

In defence of Halifax, I converted my husband to use them as Barclays fine for going overdrawn was so high. He is very computer illiterate, and a foreigner to boot, but he has only once had a problem signing in which they quickly sorted out for him. I have experienced Coop, Bank of Scotland and RBS in the past, but rate my Halifax experience as best so far - for ease of online banking which I do almost every day.

[maggiebee]

I bank with both Halifax and Santander and have never had any problems with them. Well..............maybe just one............never enough money in either!

[jewellerjim]

best bank I have ever been with - stick with them!

[piggynose]

hands up, my fault!!! i just realised where i was going wrong, the memorable info, i stupidly typed the letter i could see instead of my info, eg 2 letter, letter b of course, not!!
its sorted now

[jjland678]

I got both Barclays and Halifax , and when i go online i cant fault them, works everytime, maybe i am the lucky one lol