For driver enquiries: 0300 790 6801
For vehicle enquiries: 0300 790 6802
I have heard it said that faced with a string of automated questions, just keep pressing 0 (zero) and the machine will put you through to a person. Never tried it but may be worth a go.
Well I don't know how it happened but I pressed an option, not the one I wanted, and someone came on and was able to deal with my query so I think it might just be an any option will work.
I phoned dvla late in the day to ask about my driver licence renewal. Person who answered sounded uk based. He was very helpful and a few days after got back my renewed licence.
What annoys me is that these organisations make you wait and wait by having you work through their automated systems or listen to music - while making you pay for the privilege! It's different if it's a free number but I think organisations are paid part of the cost of numbers like 0300 - so they make money from callers by keeping them on the phone!
"Your call is important to us" they say. Yeah - right!