Ordered something online - not turned up.

[Booldawg]

I've ordered something off Amazon and its 3 days past its delivery slot.

Have emailed the company. It says on Amazon it was despatched via Royal Mail but no tracking info so I imagine it was sent standard post.

The items were not sold directly by Amazon as they now also sell stuff via private companies much like ebay.

I know that delivery hasnt been attempted as I get everything sent to work that has 24 hour reception/security.

Are the company obliged to sort this out or can they just tow the party line of 'oh well, we sent it - tough' ?

[daffy654]

They have to sort it out. They must refund or replace within a reasonable time.

[Booldawg]

I guess how they send the item is up to them. If they choose not to use a traceable, insured service then they run the risk of items going astray.

[ummmm]

Same happened to me a few weeks ago. I emailed them and they resent the items straight away.

They didn't just resend my order, they also resent my previous order.

[ayabrea38]

From my experience,Amazon and its traders are a much more reliable and trustworthy bunch than other places.
Have you had a reply yet,or even contacted them to see what they say before thinking of problems before they arise.
Hope it works out well
Aya

[Booldawg]

Hi Aya. I sent the mail this morning. I think any response gets sent to my email address so I wont be able to check until I get home from work.

It says on Amazon they get to see any issues like this so they can monitor the progress. Makes sense for traders to comply to Amazons code of conduct if they wish to use their service.

[Dee Sa]

I got panicky over a computer book, then they told me it was coming from Canada luckily it arrived today.