faulty mattress

[queenio]

I have taken delivery of a faulty mattress for the second time. Is it tricky to get your money back, or easier to ask for yet another replacement? Many than ks.

[albaqwerty]

How confident are you that they would deliver a 3rd replacement? Personally, I'd ask for my money back, if they hum and haw about it quote the Sale of Goods Act.
I hope someone will come along and give you the right wording.

[Vivkins3]

Let me guess ... Dreams?

[queenio]

No, not 'Dreams' It was bought from a warehouse, close by, on a business park, but it still cost nearly £200, and it's only a single bed.

[Vivkins3]

Why don't you send a letter to the Head Office, (with a copy to the Registered Office if that is different) - send both by Recorded Delivery and of course keep a copy yourself. Tell them in fullest details exactly what has happened and say that you have now lost confidence in their ability to supply a bed which is fit for the purpose. Say that unless they supply a non-faulty mattress within seven days you will repudiate the contract and require the immediate return of your money on the eighth day. You could also tell them that if your money is not forthcoming you intend to commence County Court proceedings to recover your money and that if it becomes necessary to do so you will also claim all costs and expenses, telephone calls etc., and a sum suitable to compensate you foinconvenience and disappointment.

[queenio]

Thank you, Vivkins, for your very full and informative answer.