News1 min ago
Refund from Easyjet
8 Answers
I am meant to be flying with Easyjet tomorrow. The flight has been cancelled because of snow at Gatwick, so I have requested (and received) a free transfer to a flight tomorrow afternoon.. If the flight is eventually cancelled due to the weather, will I be entitled to a refund from Easyjet ?
Answers
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Schedules, Cancellation of Flights
Schedules
10.1. We will take all reasonable measures necessary to carry you and your Baggage with reasonable dispatch and subject to Article 10.2(c) to adhere to published schedules in effect on the date of travel. Times shown in timetables, schedules or elsewhere are not guaranteed and form no part of the contract of carriage.
Cancellation, Changes of Schedules, etc
10.2. At any time after a reservation has been made we may change our schedules and/or cancel, terminate, divert, postpone or delay any Flight where we reasonably consider this to be justified by circumstances beyond our control or for reasons of safety. If we do so:
(a) in the event of cancellation we will make a refund in accordance with Article 11 subject to any other options you may accept as stated in the Carrier's Regulations;
(b) in the event of diversion we will arrange for you to be carried (at our expense) to the Agreed Stopping Place or place of destination to which the Flight was intended to be bound;
(c) in the event of delay or disruption to our published schedule we will apply the procedures set out in our Carrier's Regulations; and
(d) we will have no other liability to you in any way whatsoever save as set out in our Carrier's Regulations.
10.3. Where a cancellation or significant alteration is made to our schedule before the date of your departure, we will use reasonable efforts to inform you of any such cancellation or alteration.
10.4. Except in the case of negligence or fault on our part our act or omission done with intent to cause damage or recklessly and with knowledge that damage would probably result, we shall not be liable for errors or omissions in timetables or other published schedules as to the dates or times of departure or arrival or as to the operation of any Flight.
Schedules
10.1. We will take all reasonable measures necessary to carry you and your Baggage with reasonable dispatch and subject to Article 10.2(c) to adhere to published schedules in effect on the date of travel. Times shown in timetables, schedules or elsewhere are not guaranteed and form no part of the contract of carriage.
Cancellation, Changes of Schedules, etc
10.2. At any time after a reservation has been made we may change our schedules and/or cancel, terminate, divert, postpone or delay any Flight where we reasonably consider this to be justified by circumstances beyond our control or for reasons of safety. If we do so:
(a) in the event of cancellation we will make a refund in accordance with Article 11 subject to any other options you may accept as stated in the Carrier's Regulations;
(b) in the event of diversion we will arrange for you to be carried (at our expense) to the Agreed Stopping Place or place of destination to which the Flight was intended to be bound;
(c) in the event of delay or disruption to our published schedule we will apply the procedures set out in our Carrier's Regulations; and
(d) we will have no other liability to you in any way whatsoever save as set out in our Carrier's Regulations.
10.3. Where a cancellation or significant alteration is made to our schedule before the date of your departure, we will use reasonable efforts to inform you of any such cancellation or alteration.
10.4. Except in the case of negligence or fault on our part our act or omission done with intent to cause damage or recklessly and with knowledge that damage would probably result, we shall not be liable for errors or omissions in timetables or other published schedules as to the dates or times of departure or arrival or as to the operation of any Flight.
Article 11
Refunds
11.1. General
On failure by us to provide carriage in accordance with the contract of carriage or where a refund is payable in accordance with these Terms and Conditions, our Carrier's Regulations or Car Rental Terms and Conditions, refund of the Fare, Rate or portion thereof as applicable shall be made by us in accordance with this Article and with our Carrier's Regulations. In any other circumstances not covered in these Terms and Conditions, we will not refund Fares on request except in accordance with our Carrier's Regulations.
11.2. Taxes and Charges
If after having made a reservation you do not fly with us, whether or not a refund of the Fare is payable you will be entitled to claim a refund of any APD advised to you and payable by you in accordance with Article 5.2, which as a consequence we have no obligation to pay to any Government or other authority. We reserve the right to deduct a reasonable service charge from any such refund where you fail to fly with us despite a Flight being available.
11.3.Person to whom refund will be made
(a) We shall make a refund only to the person who has paid the Fare or Rate or to that person's order, who may be required to produce satisfactory proof of original payment. Payment will be made to the credit or debit card used to make the original booking.
(b) Except in the case of lost Tickets, refunds of Fares will only be made on surrender to us of the Tickets or any other documentation provided by us in relation to carriage.
(c) Refunds of Rates will only be made in accordance with article 14.
(d) A refund made to anyone presenting the Ticket or any other documentation provided by us in relation to carriage and holding himself out as a person to whom refund may be made in terms of subparagraphs (a), (b), or (c) of this paragraph shall be deemed a proper refund and shall dischar
Refunds
11.1. General
On failure by us to provide carriage in accordance with the contract of carriage or where a refund is payable in accordance with these Terms and Conditions, our Carrier's Regulations or Car Rental Terms and Conditions, refund of the Fare, Rate or portion thereof as applicable shall be made by us in accordance with this Article and with our Carrier's Regulations. In any other circumstances not covered in these Terms and Conditions, we will not refund Fares on request except in accordance with our Carrier's Regulations.
11.2. Taxes and Charges
If after having made a reservation you do not fly with us, whether or not a refund of the Fare is payable you will be entitled to claim a refund of any APD advised to you and payable by you in accordance with Article 5.2, which as a consequence we have no obligation to pay to any Government or other authority. We reserve the right to deduct a reasonable service charge from any such refund where you fail to fly with us despite a Flight being available.
11.3.Person to whom refund will be made
(a) We shall make a refund only to the person who has paid the Fare or Rate or to that person's order, who may be required to produce satisfactory proof of original payment. Payment will be made to the credit or debit card used to make the original booking.
(b) Except in the case of lost Tickets, refunds of Fares will only be made on surrender to us of the Tickets or any other documentation provided by us in relation to carriage.
(c) Refunds of Rates will only be made in accordance with article 14.
(d) A refund made to anyone presenting the Ticket or any other documentation provided by us in relation to carriage and holding himself out as a person to whom refund may be made in terms of subparagraphs (a), (b), or (c) of this paragraph shall be deemed a proper refund and shall dischar
I had a flight from Berlin to Liverpool cancelled once because of snow in Liverpool. Since I had to be back in England for an urgent appointment two days later, I had to accept a flight to Luton the following day as there was no seat to Liverpool available within my time limit. I did manage to claim expenses from Easyjet for travelling back to Liverpool from Luton - they paid up without fuss, surprisingly.
easyJet is relying on swatshops in India through Serco for back office processing and customer service jockeying. The reputation of Serco is already at rock bottom in our market. Serco acquired Intellinet in Bombay(India), a pure service play company with abysmal Corporate Governance standard. The motivation of easyJet behind this tie-up is suspect as it had considerably higher standards of Corporate Governance. Both easyJet and Ryan Air are credited with coping SouthWest airlines business model without compromising on quality and actually enhancing it considerably.
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