All the above advice is good. In addition we try to find people looking for a long term home rather than simply a six month let, although we do only let 12 months at a time, simply because they are far more likely to care for and look after a property where they can put down roots than somewhere they feel insecure in and where they know six months is likely their lot. with regards to benefit claimants vs those in work, we don't tend to discriminate in favour of workers as we've found virtually no difference plus there are a lot of places now that refuse people on benefits so if you can strike up a rapport with your tenants who are they tend not to jeopardise their position. We don't use agents, always interview personally, and show people around ourselves. If things go wrong jump on it quickly, and treat people as you'd like to be treated yourself.