Bad Service

[maggiebee]

Was really annoyed today with the service I received in Dunelm Mill. All I wanted was one of these little silicone gadgets for poaching eggs in. Couldn't find them in kitchenware so asked at the only checkout open. Two very bored young women seemed a bit put out that I had disturbed their conversation and dismissively said "try kitchenware". When I said I already had, one had the bright idea that they had probably been discontinued so I was out of luck. Got one in the Range 10 minutes later. Aaaarrrrgggg

[EcclesCake]

The ten minute wait for my badly poached egg would have peeved me too.

[Mamyalynne]

Feedback to the store manager.

[EcclesCake]

I honestly don't think it is worth stressing over.

There are many more far important things in life to go arghhh over.

[Maydup]

^^^^ not if you're the Sales Manager at Dunelm Mill. He/she will want to know about it. I can't stand that sort of attitude from retail staff and would happily report them.

[B00]

I'd have sent you mine if I'd known Maggie, as like Eccles, I found the loooooooooong wait for a poached egg so not worth buying the ruddy things in the first place, they're gathering dust in my cupboard as we speak.

[maggiebee]

Haven't used mine yet - but if it takes 10 minutes it will probably end up gathering dust too lol. Hear what you're saying eccles, but felt I was being dismissed so they could get back to their conversation. Will just put it to the back of my mind.

[Mamyalynne]

Be it 50p or £5,000, customer service should be the same.

No feedback and it will never improve.

[237SJ]

It`s not really the checkout operators job to know about store stock though. There should have been someone on the floor to help customers and there wasn`t. That`s an issue for management.

[-Talbot-]

I do love a happy ending.

[EcclesCake]

Would that be the pointy end or the rounded end Talbot?

[Tizzi24]

Hope you get on with them better than me! I used them once, they took ages and looked a mess when they were finally cooked, so I threw them in the drawer and that's where they've been ever since!

[DaisyNonna]

The gadgets or the eggs Tizzi?

[Dee Sa]

let the manager know you wont be back, firstly send a recorded letter to the GM of Dunhelm Mills , then a CC to the local manager.