I think with age I spose and practice on the phones. when I first started I was terrified of it, but I do it that often now I dont even think about it, soph I really feel that you will benefit from some sort of group like a self confidence group or hypnopherapy (my friend had it done before she had to do a big speech) and tazz as you seem to think you know what it is that changed you I'm glad you have decided you need to see a counseller, We can all tell you what to do but you need to help yourself. xx