Just When You Have Thought Of Everything,Something Else Pop's Up!

[NoseyNose]

Being recently breaved, I imagined that I had dealt (with my deceased partners brothers help) all the paperwork.

Then it occured to me that the BT/Broadband bill was paid by direct debit!

I didn't want the phone(my lifeline lately) to be cut off.

I called BT customer service,and was mightily impressed.

They have a Brereavement helpling.

The guy steered me through it all, and was incredibly helpful and understanding.

He canceled the old direct debit,and put a new one in place on my bank account.

All done and dusted in about 10 minutes!

I didn't even have to change my landline number,and although I could not find the BT account number,he still managed to fix it.

As you will appreciate,living in an isolated spot,the landline is a big thing.The people that are supporting me would not be able to get me,but thanks to BT they now will.

100% Thanks to BT Customer service.

 

 

[barry1010]

That is excellent service, if only they were all like that 

[elliemay1]

That's wonderful, Noseynose, I'm deighted that you are coping so well now. Good luck for the future x

[elliemay1]

^ delighted!

[Barsel]

Well, it's good to read that BT has been able to help you with this.

How are you feeling at the moment, is life getting a bit easier for you?

I wish you well.

[NoseyNose]

barry1010

Too true barry,but it's a boost to know BT are on the ball.

Thank You,Barsel,

It's bit of a big dipper,one day up,one day down.

I still don't think that I realise that Billy has gone,I am frightened when I am alone,that it will( and sometimes does) hit home hard to me.I cannot bring him back,so have to tolerate it?

 

 

[Countrylover]

I don't know if you are aware Nosey but some banks have a different telephone number for over 60s, disabled, etc.  You get through quickly and the staff go out of their way to help with anything you find difficult.  I use The Nat West over 60 service.  I too live out in the wilds!

[andres]

Well done NN. 

[Smowball]

Well done B.T!
And really glad to hear that you are soldiering on and dealing with obstacles like this as and when they crop up. Sending you a Smowball hug xx

[NoseyNose]

Thank You Countrylover

for that info, I shall look into it.

I am attempting to get a free TV licence,I am over 75,but they need you to "download" a few documents,I have no idea how to do this.

Then monthly direct debit,is £13.25,so till I can  find how to download,I will soldier on by paying.

 

[andres]

NN --If you are on pension credit then you should get a free tv licence. 

[jno]

pleased to hear it. I got a lot of help from the bereavement departments of various organisations (eg banks) when I needed it.

[NoseyNose]

Thank You andres,

I tried to get a free TV licence,but as I said before,they require you to "download"  a few documents online to get it,and I don't know how to do that.

Sorry,but I have taken the easy way out,and am paying £13.25 a month,until I find out how to download easily?.

They certainly don't make it easy!

[TheWinner]

This info may be of help. It includes a phone number.

https://www.ageuk.org.uk/information-advice/money-legal/benefits-entitlements/tv-licence-concessions/

[TheWinner]

TV Licensing 0300 790 6117

[Floko]

If you think you’re eligible for a free licence but can’t apply online, please call 0300 790 6117* and speak to advisors to request an application form (lines are open between 8.30am and 6.30pm, from Monday to Friday).

[NoseyNose]

Thank You so much Floko😁,

As I don't know how to "download" online,I think that an actual application form might be easier.

I will investigate,and report back,

[andres]

NN---  Ring the phone number that  TheWinner @17.11 has given. Then you will get an application form.

[Tuvok]

Just thinking of anything else that might crop up:

Sky or any other TV service that you pay for

Magazine/newspaper subscriptions

Other online subscriptions eg. Audible

Amazon

Ebay

House insurance

Mobile phone contracts

 

[jno]

yes, you could go through bank statements and see if there are any direct debits or other recurring payments you don't  know about.

[vulcan42]

My bank, when asked, provided me with a list of direct debits and standing orders, yours should be able to do the same for you.