I Bought A Vacuum

tamaris | 15:41 Mon 22nd Aug 2022 | How it Works

53 Answers

Off the ideal channel. A Beldray. It's still under warranty, of 3 years. It's stopped working. They sent out a new battery and filter but that's not helped. I registered it. They can't find any registration under my name or address. They asked for receipt details which I have. Then we got cut off. End of day chat line. Do you think I will get it sorted out ?

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// Do you think I will get it sorted out ? //

Not sure, you may just have to suck it up.

Have you contacted Ideal World? That's the company you have the contract with. How long have you had the vacuum?

tamaris

Question Author

Yes ideal world put me onto beldray to deal with, which I am doing. Yes it's under 3 years

Ideal World have fobbed you off.
Try contacting Beldray again, they should at least collect it for inspection and repair

tamaris

Question Author

No they haven't tbh. The question is that beldray can't find my registration, so will I get a repair and or another one

Not ideal then.

I have a vacuum for sale. It was just collecting dust.

Yes you should get a repair

tamaris

Question Author

Yes you are all very funny. I have a sense of humour too but it escapes me at present , as I am an elderly lady that can't afford a new one.

You have the receipt, that is good enough.

tamaris

Question Author

Many thanks Barry x

You might find this helpful https://www.thisismoney.co.uk/money/experts/article-8863207/Do-register-appliance-validate-guarantee.html

Did you register it online or through the post?

tamaris

Question Author

By post so it must have been lost, it was during covid and near xmas

Can I be the first today to say 'email their CEO'?

tamaris

Question Author

Update they will not help. Can anyone help me take this further ? Contact for the ceo etc ?

The company is owned by Ultimate Products Ltd and the CEO is Simon Showman. I'm trying to find his email address

tamaris

Question Author

Hi Barry, I couldn't find it either

Do you use Twitter? I have had great successes by reporting my problem on a company's Twitter feed.

tamaris

Question Author

Not really

Worth signing up to, companies really don't like to be seen giving poor customer service

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