computer virus

[beveridge111]

I have a Norton Anti virus on my computer Since last night I have had a security alert coming on all the time I cannot download pic from my camera on use my printer Worse still there are porn sites trying to open up ( I have never watched porn!!! )I have tried switching of every thing but there it was again this morning
Please advise someone

[Count-A-Strong]

Have you done a scan?

[beveridge111]

Yes I have done scan but it is still there It says Windows security alert the file------ is infected( depending on which file I try to open )Do you want to activate your anti virus software now Then they ask me to buy their software I now have "steam coming out of my ears "When I try to use my printer or camera it tells me Application cannot be executedas that file is infected It is now nearly a day and I cant get anything done do you have anymore advice

[squarebear]

This isn't Nnorton Anti virus but a virus in itself called "Antivirus". You need to google to see how to get rid of it but it's a nasty little b*****d from what I remember.

[ChuckFickens]

Always helps when asking about computer problems if you post some basic details about the computer, such as which version of windows and make and model of computer.

without those details it's not possible to give precise directions, but a full scan with antimalwarebytes will probably clean it, you'll need to download it and get it onto the computer and install it while the computer is in safe mode with networking, let it update and then scan.

http://download.cnet....-8022_4-10804572.html

[ChuckFickens]

As it happens doc you are a little out of date, about 18months ago norton was utter crap, but they realised they had lost sight of their core business and had let their software become bloatware, they got their act together re-wrote it and it's now considered to be amongst one of the best about.

(however, for people that still have old versions, it is still rubbish)

[jake-the-peg]

Down load McAfee stinger and have a go with that

http://vil.nai.com/vil/stinger/

It's not a full product but a stand alone removal tool some some of the most common and nastiest pieces of malware

[ChuckFickens]

Half the problem with any antivirus is the user tbh..... most people seem to think the flaming great big warnings that pop up on the screen are an annoyance and just click "allow" to get rid of it.

[VHG]

>It just shows how crap norton is.

The problem on his computer is not a virus but malware/spyware.

He has Norton Anti Virus on his PC which looks for viruses so it wont find malware/spyware.

Try downloading malwarebytes and run that. That looks for malware/spyware and will often get rid of it.

[VHG]

Web site for malwarebytes

http://www.malwarebytes.org/

Download it, install it, run an update, then run a full scan.

Maybe do it again in safe mode (it can often take two or more runs to get rid of some of this nasty malware).

[Xaviour]

my friend had tried avg and norton and finally with avast free antivirus which removed things that neither avg or norton did. so i have got it to now

[beveridge111]

Thank you all for excellent advice Got the "compuer Man" to it but he had to take it to his work shop However he installed a new anti virus which he uses and I am up and running again