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Thanks for the answers.
The problem has arrisen between two sets of people i know,a builder i recommended and someone who is an aquaintance of mine.
They never recieved a written quote, and there was thus no small print and no precise contract or even precise quote, and the only thing given to them was an e-mail quote of sorts, which they were told should/would cover everything. The builder made a mistake on a tiling pattern, which he says he never understood had to be precisely as they wanted it, and after making the pattern they admitted they had misjudged the measurements, hence the pattern ended up similar,but slightly changed....they became very angry and abusive towards the builder, and at this point he stated that he wished to be given more money as in the quote he hadnt included a price for extra work he had done. At this point they are threatening to sue him,all of which is very embarassing for me. I feel they are being unfair, and that if extra work was done,and the builder had tried to keep the job cheap at their request, then surely he has the right to ask for extra payment,with moderation, for that which was done.
But has the builder the right to ask for payment,within reason,for works which were never quoted for? How legally bound is he by such emails worded thus; 'i feel this quote should cover everything'??
In their defence, he should surely have given a separate quote for any extra work BEFORE under taking it,but i was wondering how this works? i.e. if the work HAD to be done for other work to go ahead,then he said he'd worry about it,but it was never included in any quote,and wasnt foreseen within the job, then is he right or wrong to ask for late payment,to a standard price for the work done?
This has arrised as the builder's client, whom i sent to him, asked him quite rudely to tear down and re-do the tiling,all within original price, to their specs, and disregarding