Have you tried the 'two buttons' thing- we tried that the last time and it wiped the drive and of course we lost all recordings! It behaved normally afterwards,although there is a different current audio problem.....At the end of the day- my opinion is that these boxes are not particularly efficient and definitely below the standard of other domestic a/v equipment. There really isn't enough competitive - or even any ? alternatives- assuming you want to remain a Sky subscriber.....Sorry if I'm on a soapbox but I feel Sky should be so much better at the hardware end....