We signed up for phone and broadband last August on the understanding that as from 17th Sept broadband would be free. Our B/B started on 4th Oct but we have to pay for it. Free B/B is not available in this area and they have no idea when it will be. I stated several times during the initial phonecall that i would only sign up if B/B was free. I have complained and we did get B/B free for a few months but basically we are stuck til contract ends in Feb. They also keep billing us twice for B/B so i have to keep ringing up every month to get them to change it before the D/D comes out of the bank. Was also told free caller display, didn't happen but after complaining got if for length of contract.
B/B and phonecalls no technical problems just admin etc(overseas call centres).
Will be changing in Feb to someone else.