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I did make back-up disks, but they are having no effect. No, it didn't have a recovery disk when I bought it. I've tried pushing F8 as it starts up, but it doesn't offer me a safe mode option - all I'm able to get is the black screen with "Windows failed to work, and offering me the options of Launch Setup repair (Recommended) or Start windows normally, which then go into Searching for problems, then new window, which states Startup repair cannot repair this computer automatically with the opption to send the information about this problem, or Don't send. I've tried both. If I can solve this with a recovery disk, where can I get one from? Thank you for your help.