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I am trying to get the car mechanic who repaired the leaking radiator on my car and fitted a new hose and water pump to send me his invoice plus copies of the receipts for the pump and hose. I have used the same garage for years and his usual approach is to make a guess at how much I owe him - no invoice -and I just pay him cash. I feel he normally undercharges me. He is hopelessly disorganised and I do not think he charges the full cost of the work. Until now. The cost of the water pump and hose are preposterously high. I still do not know what he is charging for the work since despite multiple emails he has not send me his invoice. When I attended his garage in person he eventually located the parts receipts. I was taking a photo of each on my phone when he snatched them off the table before I had taken a picture of the second one. My question is therefore - is it reasonable of me to want to be given copies of his invoice plus receipts for any parts? He still has my car but until I get proof of what I owe him I am leaving it there.
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For more on marking an answer as the "Best Answer", please visit our FAQ.Didn't you agree a price before he started the work?
The garage I use gives me a receipt including how much they charge me for the parts but I have no idea how much they actually pay for them.
It is reasonable to expect an invoice showing a breakdown of the costs but I wouldn't expect to see the receipts showing how much he paid for the parts unless that was expressly agreed before hand.
On the phone he told me the pump was over £200 and same for the hose, but the brief glimpse I got of the receipts showed them both just over £100 each. It would never be possible to agree a price beforehand. He is totally disorganised. After he fixed the exhaust on another car I picked it up and asked what I owed him. "Oh, I'm not sure. Come and see me next week and I'll have a better idea". I insisted on giving him something so he said just give him £70. I asked him again the following week if I owed him any more for the exhaust repair. "I think it was about £90 but I'll need to check". To this day I don't know if I've paid him in full for that job. So I just as much as I want to pay a fair price quid pro quo if I think a part sounds far more expensive than I would have imagined I will want proof. I don't think he's dishonest - just completely scatty!
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