Hi Top Driver, you refer to replacing your shocks! I had to do this because of a Railway crossing close to where I live, after a few Emails, phone calls to Network rail I received a cheque for my Broken front spring + the labour. the crossing is still in a bad way so If it happens again I have told them that I will claim again. if you have a case, take photos from every angle, time,date,depth of the hole etc, scan your evidence then send them to the Highways Dept. If we all put in claims they would soon sort out the bloody roads,