If she was isolated at both ends of the journey, and in the transport, I don't accept that there should be any issue. It makes sense to ensure there are no issues at both places.
OG, as I understand it, if she'd had an accident it would have tied up all the police and ambulances for miles around and hundreds of people would have died and Scotland's economy would have crumbled to dust.
Canary, I think an apology is accountability when it comes from the individual concerned. It's less meaningful in the case of corporate apologies, when it takes the place of doing anything about it.
Prof. Pennington doesn't do fluffy wuffy media friendly stuff, no sofening or sugar coating for a public unable to cope with frankness and truth without a team of psychologists on hand to help.
He might scare the horses.