//For responding at the drop of a hat to create all the new systems that have been announced through the pandemic, for keeping our services running, and for a business as usual attitude.//
Eh?
You are joking, of course. Have you tried to contact a government or local government department lately? The passport office almost ground to a halt for about four months. People had to cancel travel arrangements because they could not get a passport. The situation is scarcely better now. The DVLA was, and to a large extent still is, closed for business for anything other than straightforward online applications (which are, by and large, untouched by human hand). I have a relative who has been waiting for a driving licence renewal to be processed for more than four months (he has a medical condition which the DVLA needs to review). Planning applications in my local area have been hugely delayed.
My LA has near enough closed its Town Hall (or “Civic Centre” as they prefer to call it). The car park is usually full, now I would estimate no more than 20% of the spaces are taken. When you ring the “Civic Centre” you are now answered at a call centre some 200 miles away. BC (Before Covid) you were answered at the Town Hall and put through to the department you wanted. Now your query is passed to the “back office” and getting to speak to the required person can take many days (I know. I’ve had cause to contact them over the last few weeks on a planning matter).
I must say that this is not confined to the public sector. Much of the private sector is just as bad. The reply to every phone call begins “Because of the Coronavirus pandemic..” (there then follows the description of one or more various inconveniences the caller will suffer).
Much of the public sector has continued to supply services (as it should). But a hell of a lot of it hasn’t.