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You both make excellent points, thanks. I will make sure my friend texts her a few times today as I don't want them to stop communicating all together.
Jenna eating problems (she is slightly overweight), boys, bullying and her little sister taking up too much time are probabaly all factors, thankfully drugs are not. Her daughter tends to open up to me, and I am 100% sure thankfully she has not gone down that route.
The communicating outside in neutral teritory is a good idea, I told her yesterday to take her daughter into the street whenever she gets too angry so they can discuss it outside, they would no doubt be too embarassed to shout and fight in the street! But then I am sure the teenager would just retreat into her room and start the typical "Kevin and Perry" strop.
It's eating my best friend up, I will suggest the letter writing, they both have fiery tempers so a normal conversation can turn in seconds into a full scale war, with everyone throwing spitefull nonsense into the mix.
I might suggest taking the daughter out and calmly talking to her, tellingher how much her mum loves her but finds it hard, giving my best mate some time with her little one and time with her husband (he is brilliant but a bit of an ostrich when it comes to family domestics).
Really appreciate your inputs. x