Mailbox Full?

[HongKongphooey]

We use microsoft office 365 outlook for our emails at work. It keeps saying my mailbox is full, so over the last couple of days I have totally deleted hundreds and hundreds of old emails. There aren't any in the deleted box even and I only have about 75 emails in my inbox. However this morning we haven't received any emails (usually we get about at least 10 or 15) and some people have rung me and said emails they have tried to send us and it comes back to them with a message still saying this email account is full.
Don't know what else to do to solve this?
Its very important because its our main email address for our business.
Any help much appreciated

[Tuvok]

Deleted - but have you emptied the bin?

[Old_Geezer]

Has some admin shrunk your allowance ?

Do double check that the e-mails are deleted and the delete folder emptied. If you are sure contact your IT admin.

[Old_Geezer]

Also check your other folders such as the sent mail.

[HongKongphooey]

the deleted bin is definately empty, so is all the other folders like sent, etc

[Tuvok]

I know that there was a worldwide problem yesterday logging into the webmail version - so perhaps there is another problem with the mail system.

Have you tried sending yourself an email from a non office365 address to see what error message is returned - then you google the error or try microsoft (spit!)

[TheChair]

You've said what client you are using (Outlook) but not who your email provider is. If people sending you are getting the message as well, that would seem to indicate that you've exceeded your storage space on the server, rather than in Outlook itself.

[pinkyboyid]

Based on the assumption that your mail servers are provided by an external email service provider, for example Microsoft which is the default Office 365 email provider, you most likely need to login to your external email account via a web browser to check if that is showing as full on the external servers and if so delete the messages stored there.

[Buenchico]

Are you sure that there's not just a single email in your Inbox that's got a whopping great attachment with it? You're allowed 50Gb of storage space, which is a hell of a lot, but one person sending you an email with your company's latest HD video promotion attached might take up all (or a great deal of) that allocation.