Returning Goods

[atkinsonr]

Hope someone can give me some advice out there. I bought some horse mats a few weeks ago (they are put into the ground to stop erosion around gateways - just to give you some background in case you're wondering what on earth the are!). Unfortunately they are unsuitable, I notified the company I bought them from and asked to return them. There were no terms of condition stated on their website whatsoever, or on the delivery note, however I have just reveived an email off them saying that they will collect them but will charge me a 30% re stocking fee. Obviously a refund of 70% is better than nothing but I was just wondering if they can do this? Thanks

[redcrx]

if you have just changed your mind about having them (you dont really say why they were unsuitable) then they didnt even have to take them back at all. So, in fairness, they are able to charge you a restocking fee.

[hc4361]

If you bought them over the telephone, internet or by mail the Distance Selling Regs apply. These state that you can return goods for a full refund, including all postage costs. if you notify the seller within 7 days of receipt and return the goods as soon as is practicable.
If you keep them for longer you are deemed to have accepted them and the store does not have to accept a return unless the goods are not as described or are faulty.

[atkinsonr]

Thanks for your views, I've looked on the internet and I'm on the understanding though that goods bought online you have a seven day cooling off period and you do not even have to give a reason as to why they are unsuitable?

[hc4361]

You said you bought them a few weeks ago. When did you receive them?

[atkinsonr]

I received them on the 15th May, I have just looked on the internet on the which website and it says seven working days after the date of delivery. It also says that bank holidays and weekends are not included as part of the seven days. I spoke to the woman on the 27th May, which according to my calculation is the seventh day (as the Monday was a bank holiday) I have also just found on another website the following -
"Put simply, if you decide to reject the goods, you have the right to your money back. Retailers cannot write terms and conditions which deny you this right, nor can they impose 'restocking fees' or any other spurious charges."
It does sound like I'm entitled to a full refund?? I'm not very good at confrontation though!

[smurfchops]

Could this apply to you ?

http://www.dailymail.co.uk/news/article-118719 0/EU-law-gives-consumers-year-guarantee-goods- kept-secret-retailers.html?ITO=1490

[atkinsonr]

Hi Smurfchops, I don't think so, cos the goods aren't faulty they are just unsuitable for the ground I wanted to lay them on.