Black Screen

[Bendy]

I have a Toshiba Satellite and I am trying to start it up but all I get is a black screen but I can see the cursor. I have followed the onscreen instructions to repair the start-up programmes and even done a system restore to no avail. I don't really want to restore to factory settings so can anyone offer some constructive advice. Thanks in advance.

[galeck1947]

What OS do you have ? If you have Windows 7 and receive automatic updates one of the latest updates is faulty and must be uninstalled to correct the issue. The update is KB 2823324 and can be found in you installed updates in your programs folder.

[tamborine]

[i]check CD/dvd drive is empty[i]

1.Rapid pressing of F8 key at boot up might work.
2.You might need to re-install Windows OS for missing elements.

[TTG]

What anti virus program do you have? Apparantely the update conflicts with Kaspersky. Microsoft recommends that the update is uninstalled.