Computer And Printer

[poppyjr]

This week I updated my computer to windows 8.1 from windows 8 and now my printer will not work, it is telling me that there is compatibility issues. I have tried to reinstall the printer but no luck. The printer is wifi but I even tried putting lead in and still nothing. Is there any way round this or do I need a new printer ?

[hc4361]

What make / model is the printer?

Have you tried to update the drivers?

[poppyjr]

my printer is epson stylus SX435W and yes I tried to update drivers, it doesn't seem to help.

[Lie-in King]

I have the same printer & had the same problem; the following worked for me -

http://www.epson.co.uk/gb/en/viewcon/corporatesite/products/mainunits/faq/11100/5921

HTH :-)

[poppyjr]

Lie-in King, please do I need to uninstall printer and reinstall ?

[Lie-in King]

Hi poppy - I didn't, I waited for the message then followed the instructions as shown in the link

[poppyjr]

Thank you Lie-in King, will give it a try tomorrow

[Lie-in King]

Fingers crossed for you!

If it doesn't work, I'd suggest reposting on this thread to bump it back into Latest Posts tomorrow - hopefully there'll be a proper tech-type around :-)

[bookbinder]

I, also, had a similar problem last week, after installing a new PC, but keeping my old Epson Stylus Photo RX 640 all-in-one printer/scanner. The computer recognised my printer, but would not allow it scan, giving the same excuse as you had. I did the following, and I got the Epson to scan as well as print:
1. click Start button.
2. click Devices and Printers.
Icons of printers appear.
3. right-click on your printer icon.
Drop-down menu appears, with various options.
4. left-click on the options, try each one in turn. But do not click on Remove Device.
Best of luck.