Quizzes & Puzzles28 mins ago
Ebay advice please....
15 Answers
I sold an item on 21st November and the buyer hasn't paid. I have emailed her with a polite reminder (twice).
I wondered if she had gone away but her feedback shows she has bought (and paid for) twelve items since buying mine, and her feedback is all good (very quick payment, instant payment, excellent eBayer etc) so I can only presume she has changed her mind about buying my item.
Thing is, it only amounts to £1.90, so should I just write it off and re-list it? Is it worth getting eBay involved to try and force her to pay up? Would they even get involved for such a small amount?
Any advice would be appreciated. Thanks peeps. x
I wondered if she had gone away but her feedback shows she has bought (and paid for) twelve items since buying mine, and her feedback is all good (very quick payment, instant payment, excellent eBayer etc) so I can only presume she has changed her mind about buying my item.
Thing is, it only amounts to £1.90, so should I just write it off and re-list it? Is it worth getting eBay involved to try and force her to pay up? Would they even get involved for such a small amount?
Any advice would be appreciated. Thanks peeps. x
Answers
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Policy overview
When a buyer wins an item or uses Buy it now to purchase an item, they're obliged to complete the purchase by sending full payment to the seller.
If a buyer doesn't pay within 4 days, sellers can open an unpaid item case in the Resolution Centre. If the buyer still doesn't pay or reach some other agreement with the seller, eBay may record the unpaid item on the buyer's account.
When an unpaid item case closes without payment from the buyer, sellers are eligible to receive a final value fee credit to their eBay seller account. Also, if they relist the item and it sells the second time, eBay may refund the insertion fee for the relisting. Learn more about how the free relist policy works.
Policy overview
When a buyer wins an item or uses Buy it now to purchase an item, they're obliged to complete the purchase by sending full payment to the seller.
If a buyer doesn't pay within 4 days, sellers can open an unpaid item case in the Resolution Centre. If the buyer still doesn't pay or reach some other agreement with the seller, eBay may record the unpaid item on the buyer's account.
When an unpaid item case closes without payment from the buyer, sellers are eligible to receive a final value fee credit to their eBay seller account. Also, if they relist the item and it sells the second time, eBay may refund the insertion fee for the relisting. Learn more about how the free relist policy works.
if she leaves bad feedback ebay can remove it if you ask, given the transaction didnt go through
i would pursue on principle... had she emailed a reply and said sorry etc id let it go, but to ignore is just rude ... but its not like you have to do that much to launch a dispute - tick a few boxes etc...
maybe email her an tell her you will report etc , see if she pays then
it may her stop doiing it to other people
i would pursue on principle... had she emailed a reply and said sorry etc id let it go, but to ignore is just rude ... but its not like you have to do that much to launch a dispute - tick a few boxes etc...
maybe email her an tell her you will report etc , see if she pays then
it may her stop doiing it to other people
Don't bother - it is not worth the trouble. I tried to regain £25 from a seller on eBay and although they said he had repaid it it has never appeared in my PayPal account. Then PayPal said they had not received it but eBay would not let me open another complaint because they insisted he had paid it. I gave up in the end and wrote it off. In your case you could keep the article you have tried to sell for a reasonable amount of time and then relist it.
Hi Starbo.
It's not the loss of the sale that's annoyed me, it's the rudeness - the fact that she won't reply to my polite requests. It's quite bizarre that she's behaving like this - her feedback so far is all good, but she's only been on eBay since the beginning of November....a bit early to get into bad habits.
I doubt eBay will be bothered though, I would imagine it's all automated messages anyway.
I too got ripped off for twenty-five quid once, but it's a long story.
It's not the loss of the sale that's annoyed me, it's the rudeness - the fact that she won't reply to my polite requests. It's quite bizarre that she's behaving like this - her feedback so far is all good, but she's only been on eBay since the beginning of November....a bit early to get into bad habits.
I doubt eBay will be bothered though, I would imagine it's all automated messages anyway.
I too got ripped off for twenty-five quid once, but it's a long story.
Yes, it's annoying. All she needed to do was email me and say she'd changed her mind. It wouldn't have mattered - I would've offered it to the under-bidder.
I could still do that if she'd just confirm that she doesn't want it (and obviously she doesn't - so I wonder if I can go ahead and offer it to someone else, or whether I have an obligation to fulfill).
I could still do that if she'd just confirm that she doesn't want it (and obviously she doesn't - so I wonder if I can go ahead and offer it to someone else, or whether I have an obligation to fulfill).
as you say, it is this sort of behaviour that causes problems for everyone else on ebay... lack of trust, disputes, dodgy dealings etc...
she needs to learn early on that there is a way to do things on ebay, and the fact that its only £1.90, is neither here nor there... if she knows she will get trouble for even the smallest amounts she will not bid so willy nilly and be so rude in future.
are you replying to her by email - or though ebay messagiing? perhaps your message are going into her spam box?
she needs to learn early on that there is a way to do things on ebay, and the fact that its only £1.90, is neither here nor there... if she knows she will get trouble for even the smallest amounts she will not bid so willy nilly and be so rude in future.
are you replying to her by email - or though ebay messagiing? perhaps your message are going into her spam box?