Bl00dy BT

[Traci66]

One of my tenants had a phone line fitted by BT four to five years ago, it was disconnected when they left one year later, the new tenants that are in there now want the phone line reconnected, they have rung BT about this and BT say they have no record of this phone line. I think the problem is that there are three houses at the same address, they say they can find two of them but not this third one, any suggestions as to where to go from here would be most welcome.

[Duncer]

Prepare for fustration - BT are unbelievably poor when it comes to customer service.

[Traci66]

Thanks for that duncer, I will be prepared.

[Frank97]

I had exactly the same problem, Bt telling me there was no line when I could clearly see that there was. In the end I had to pay Bt £125 to come out to fit a new line, of course when the engineer turned up he didn't have to do anything because there was already one there. Never got my money back either!

[Traci66]

Might wait until I see the engineers at the junction box over the road and go and see if they can tell me anything, their vans are always parked there for the exchange.

[ChuckFickens]

"and was told harry krishna,and the other said yogi bear,how do you deal with this?"

Seriously?

Then you ask to speak to their supervisor straight away!

[Duncer]

Indeed. I had to wait 23 days for BT to reconnect me, despite their initially telling me it was my fault. They used their default line that I would have to pay if it was discovered that the problem was my fault, which it patnetly wasn't. A bumbling incompetent mess from start to finish that involved about 30-40 calls to them from my work, numerous wasted calls to overseas call centres where people kept saying "Yes, I understand Mr D". Okay, if you understand then why haven't you fixed it? I then eventually got through to a person in the UK who said I was racist for daring to suggest the call-centres were next to useless. She couldn't answer when I asked what exactly was racist about my observation based on fact or why they hadn't solved the problem. BT came and blamed it on sub-contractor, meaning they had to come back a week later, (same guys, who fixed it this time) and then, finally, BT offered me £5 in compensation.

[boxtops]

We must be lucky - we've had BT for years, for phones and internet, and I have never had any problems with them.

[Wak]

Traci66, If your friends can't get any satisfaction from BT, tell them to see if VIRGIN are connected to their area and get a cable connection.

www.virginmedia.com

[Traci66]

Thanks wak, but no virgin connection in this area.

[NOX]

If there is a BT line there you can get anyone to connect you, so I'd bypass the horrific BT if I were you, we had exactly the same issues with them.