Togo - fair enough :-)
However, I felt it fair to post an opposing opinion - I genuinely can't say a good word about Rapport. My machine's resources weren't/aren't stretched & I have BT/McAfee & Defender running jointly in the background with zero problems & haven't had a banking issue to date.
When I tried Rapport it would constantly nag me with "Are you sure you want to use that password (again)?" messages (it keylogs, don'tcha know...) & noticeably slowed the whole system down. I'm not alone, last time I looked there were many complaints about it on t'Interweb - however, there may be as many compliments, so - horses for courses.
(Having refreshed before posting) -
Baths, it's (obviously) your choice - if *they* tell you (& convince you) to install it, go ahead. I'm *not* saying you'll have problems, just that *if you do*, they'll be hell to sort out.