Tiscali Broadband

[pinkbabytots]

Can anyone out there give me some advice. I have been with Tiscali for over 12 months and have just recently moved house. After weeks and weeks of phone calls to Tiscali they eventually connected me at my new address after 2 months. During this time they blamed everyone except themselves for the delay. They did say that if I used there dial up in the interim period I would be charged. Guess what! I did get charged. Three months later and the problem has still not been resolved. I have not paid them and they have now suspended access to my account including emails. I have gone through there complaints procedure which has got be nowhere because they just keep denying receipt of my complaint. I am now trying to switch Broadband providers and am told that I need to obtain an unblocking code from Tiscali and cannot switch till I have that. Has anybody else had similiar problems?

[Mattk]

Tiscali are pretty poorly rated by many many people.A guy was in our local paper recently with a similar story to yours but the icing on the cake for him was that they reckoned he didnt even have a phone line and must have been connecting by cable....our town doesnt have cable !

Ring Tiscali and obtain your MAC code which is the number to which you refer in order to leave.

[Coldicote]

Sorry to hear of your problems. You are not alone. Have a look at ISP Review complaints which confirm you say:-
http://www.ispreview.co.uk/new/complain/compla in.shtml

[knobbynonuts]

Tiscali used to be called worldonline and the problems that I had with worldonline were unbeleavable I thought that worldonline must be the worst ISP in the world (sorry no pun intended there), but guess what along came another cowboy outfit called tiscalli (did not know at the time wol had changed there name to that) whoes so called customer helpline is about as good as a nun at an orgy and most of them didnt speak english let alone understand it. I was supposed to have broadband and 50% of the time it run slower than dial up I had no internet connection sometimes for weeks on end and not just once or twice but at least a dozen times in the year that I was with them at one time they even tried to tell me that I had to disconect my firewall to see if my connnecion ran any faster and I did not have 2 firewalls to conflict with each other as I suppose that was the what the morons computer screen in front of them told them to say that but all they kept saying like a bloody dalek was disconant yor fiwreal prease and the answer was always the same fcuk of yao triaind rabot.
So to sum up now do not get connected to these total and utter morons........

[pinkbabytots]

Thank you all for your answers.

Knobbynonuts-how right you are! You described them to a Tee. The amount of times I have rung them and had a similar experience-reading off a script, speaking like a bloody dalek, don't undersatnd english, they are a nightmare!! Really appreciate your comments, Thanks

Coldicote- Thanks for the website address, I tried it out today and it's really useful. Cheers !

Mattk- At least I now know what I'm talking about. I shall ring Tiscali tomorrow and insist on the MAC code. Much appreciated.

[queenjude]

I can appreciate your frustration and can only say that when I first went onto broadband I signed up with Tiscali. When I received the modem it did not work and, after hours of trying to get through to the helpline on the phone, I gave up and cancelled my agreement with them. I finally gave up trying to ring them and posted the modem package back. It then took me 5 weeks to get my line released so that I could go with another ISP. I cancelled my direct debit with them so they couldn�t take any money out of my account.
Good luck with it � it may take time but it should be resolved eventually.