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help! internet connection

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Giggsie | 19:18 Mon 01st Oct 2007 | Internet
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been trying to install disc to set up internet connection on my granddaughters computer. When I insert disc it says existing accounts click here (which it is) then says downloading files needed to setup internet connection but up comes a box which reads connection wizard cannot configure your computer for connection try manually installing this I have no idea about. Anyone help me with this one?
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